Frequently Asked Questions
Short answers to the most common questions about TravelAI.
Is TravelAI free to use?
Yes. Building trips, browsing flights and hotels, getting price-drop alerts — all completely free for you. We earn a small affiliate commission from our partners when you book, paid by the partner, not added to your price.
Do I need an account?
You can browse and chat without one. You only need to create an account when you want to save a trip, subscribe to price alerts, or complete a booking — so we can email you the confirmation.
Which currencies do you support?
Prices are displayed in EUR by default. Partner sites will show local currency at checkout based on your IP / browser locale. You're always charged in the partner's checkout currency.
Can I book from cities other than Sofia?
Yes. Use the global search bar at the top of any page to set a different departure city. Our catalogue covers 300+ airports worldwide. The AI chat also accepts free-form requests like "flights from Vienna to Bali".
What if my chosen city has no airport?
We automatically route you to the closest commercial airport with a clear "Served by …" hint. For example, asking for Marbella will surface flights to Málaga (AGP, 45 min drive), and Hallstatt routes via Salzburg (SZG).
How accurate are AI-suggested dates?
When you don't specify dates, the AI picks the next available window starting at least 14 days from today (no past dates ever). For "weekend" requests it picks a 2-3 night Fri-Sun. You can always override by typing exact dates in the chat.
Can I cancel or change my booking?
Cancellation and change policies are entirely the partner's — please read them on their checkout page before paying. Booking.com Flexible rates can usually be cancelled free up to a couple of days before; airline tickets vary widely by fare class.
Do you handle group bookings?
For up to 9 passengers per booking, partners typically handle it via their normal flow. For larger groups (school trips, weddings, corporate offsites) write to us at travelaibg@gmail.com — we can help broker a quote.
Is my data safe?
Yes. We store only what we need (email, password hash, saved trips, alerts). Payments go directly to partners — we never see your card details. Full details are in the Privacy Policy.
How can I report a bug or suggest a feature?
Email travelaibg@gmail.com or use the Contact Us form. We read every message — your feedback shapes our roadmap.